Terms and Conditions

Terms and Conditions, Privacy Policy for “ester-care.com” Website

1. General: These terms and conditions constitute a binding agreement between you, whether individually or through an entity (“you”), and ester-care.com regarding browsing and using the website operated at ester-care.com (the “Website”) on any computer or other communication device such as a mobile phone, tablet, etc. They also apply to the use of the website and/or associated websites via an app or any other means. Please read these terms and conditions carefully, as browsing the website and performing actions on it indicates your agreement with the terms included in these terms and conditions (the “Terms”).

The website allows online purchases of body care products, such as creams and serums (“the products”). It is possible to place orders and arrange deliveries of products easily and securely. The website also provides information about the products, prices, deliveries, and more.

The website reserves the right to change the terms of the agreement from time to time at its sole discretion and without prior notice. The changes will take effect as soon as they are published on the website.

Any reference in these Terms to plural means singular and vice versa, and any reference in this agreement to the masculine means feminine and vice versa.

Browsing the website is permitted for all ages. However, purchasing on the website is intended for individuals who have legal capacity, 18 years of age or older. Purchases made by minors under the age of 18 require the approval of a parent or guardian.

If any provision in these Terms is deemed unenforceable or invalid for any reason, it shall not affect or impair the legality, validity, or enforceability of the remaining provisions.

2. User Representations: Browsing the website and reviewing its content does not require registration, and it is open to all users.

By browsing the website, you agree and represent the following: (1) Your browsing and use of the website are at your sole risk; (2) The details you provided when submitting your information or making a purchase on the website are accurate, up-to-date, complete, and correct; (3) If necessary, you will update your information if it changes by contacting the website; (4) You are legally competent and agree to the terms of these Terms; (5) You will not use automated or non-human means, such as a BOT, script, or any other method, to use the website; (6) You will not use the website unlawfully; (7) Your use of the website will not violate any relevant law or regulation.

When submitting details and/or making a purchase on the website, you may be asked to provide personal information such as first name, last name, address, and an active email address (as determined by the website). Providing incomplete or incorrect details may prevent you from using the service and prevent contact if necessary. If your details change, you must contact the website using the contact methods provided at the end of these Terms.

It is clarified that there is no legal obligation to provide the information; however, without providing it, you will not be able to register or make a purchase on the website.

The website will not use the provided details except in accordance with the website’s privacy policy, which is an integral part of these Terms.

The website may determine, from time to time, identification methods for accessing the website, including connecting through Facebook and/or other social networks or other platforms.

The website reserves the right to prevent any user from using the website at its sole discretion. Without limiting the above, the website may block access in the following cases:

If incorrect details are intentionally provided during submission or purchase;
If the website is used to commit or attempt to commit an illegal act under the laws of Israel, or any act that appears to be illegal, or to facilitate, enable, or encourage the commission of such an act;
If any provision of these Terms is violated;
If the website is used to attempt to compete with the website;
If a user performs any action that prevents others from browsing or using the website in any way.

3. Making a Purchase on the Website: Products displayed on the website can be purchased conveniently and securely. Purchases can be made using a credit card or other payment methods displayed on the payment page of the website.

Prices, availability, and other purchasing terms are displayed on the website and may change from time to time. The website reserves the right to change the range of products, discontinue products, or change the prices of products offered on the website or elsewhere, without prior notice.

When placing an order on the website, you are responsible for providing correct, accurate, up-to-date, and complete information. The website may verify the details provided after an order is made, and may cancel or restrict the order at any time. If payment has been made for an order that is canceled, the website will refund the payment to the same payment method.

Purchases on the website should not be made on behalf of others without their consent and/or without their presence at the screen during the purchase and after explaining the Terms to them.

If, for any reason, the credit card company refuses to process the payment for a purchase made on the website, the website may delay or immediately stop providing the service and may request payment through other means at the website’s discretion. If legal action is required to collect outstanding payments, you agree to indemnify the website for all expenses incurred, including attorney fees and additional legal costs.

Purchases on the website are subject to additional terms and restrictions of the credit card companies and/or other payment methods displayed on the website.

4. Promotions, Benefits, and Discounts: From time to time, the website will offer promotions, benefits, and discounts to registrants and purchasers.

The website may offer promotions, benefits, and discounts as mentioned above, and change, stop, or update them at any time, at its discretion.

The website may limit the discounts and/or benefits to registrants only and may exclude categories of products from receiving discounts at its sole discretion.

In promotions/discounts/benefits involving more than one product, the discount/benefit will be applied to the cheaper product. If a promotion/benefit/discount is applied multiple times, it will apply to the cheaper items in the order.

For the avoidance of doubt, unless explicitly stated otherwise in writing, there is no combining of discounts and/or promotions.

The promotions, benefits, and discounts displayed on the website are valid only for purchases made on the website unless explicitly stated otherwise in writing.

In the case of a canceled transaction for a product purchased in a promotion or using a benefit, the refund to the customer will be for the amount actually paid (i.e., after the promotion or benefit has been applied).

Cancellation and/or exchange of a product purchased in a promotion or with a benefit or discount will be subject to the cancellation policy below.

5. Purchasing with a Coupon Code: The website may, from time to time and at its discretion, issue coupon codes that grant a discount at a defined rate according to information published with the coupon code (“Coupon Code”).

The Coupon Code will be valid for one-time use only and for a defined period, for purchases made on the website only. Multiple Coupon Codes cannot be applied to a single transaction.

The Coupon Code cannot be converted into a discount and/or other benefits or exchanged for monetary compensation.

The validity of the Coupon Code will be limited to the period specified in the associated publication and/or email or SMS sent to the customer.

If a Coupon Code is not used within its validity period, it will expire and the customer will have no claim against the website regarding its expiration.

The purchase with coupon codes and their use will be subject to these Terms.

Coupon code redemption will be done by entering the coupon code in the designated field on the purchase page of the website. The discount granted by the coupon code will be displayed automatically after the code is entered.

In the case of a canceled transaction for a product purchased with a coupon code, the refund to the customer will be for the amount actually paid (i.e., after applying the coupon code), subject to the cancellation policy below.

The website reserves the right to change and/or update and/or correct and/or cancel the coupon code and/or its validity and/or the discount rate it offers and/or the terms of use at any time, at its sole discretion, by publishing a notice on the website and/or in the Terms. Such notice will serve as adequate notification, and customers will have no claim against the website regarding this.

For any questions or clarifications about coupon codes or their use, customers can contact the website using the contact details provided at the end of these Terms.

6. Shipping Policy: The website will ensure delivery of orders placed on the website to the address provided by the customer at the time of purchase.

Orders will be processed and delivered according to the following schedules and subject to the operating days and hours displayed on the website:

Up to 7 business days via delivery to the customer’s address;
Self-pickup with prior coordination.

A “business day” means Sunday to Thursday, excluding public holidays, Jewish holidays, and days when banks in Israel are closed.

The order cost does not include shipping fees. Shipping fees may be updated from time to time, as indicated at the time of ordering on the website.

If a product ordered on the website is unavailable in stock, the website will inform the customer. If the customer is unavailable, the website will send the order without the missing product.

If the customer is not at home at the scheduled delivery time, the order will be returned and resent for additional shipping charges.

If the customer consents to the delivery being left at the door or with a neighbor as specified in the order, the responsibility for the products left in such a manner rests solely with the customer.

Delivery will be available under the following conditions:

Reasonable accessibility to the delivery location;
The website’s delivery company services the area;
If the location is an organization, institution, kibbutz, or settlement that requires special permission or lacks a proper street and house number registration, the order will be delivered to a central collection point in that location.

The website will not be responsible for any delays or failures in delivery due to:

Force majeure or events beyond the website’s control, such as war, strike, public disturbances, restrictions imposed by third parties, laws, regulations, government orders, security limitations, epidemics, lockdowns, etc.;
Issues related to the delivery company;
Nationwide shutdowns affecting the website, its suppliers, or service providers.

7. Returns, Changes, and Order Cancellations: Requests for returns, changes, or cancellations must be sent to the website using one of the contact methods listed at the end of these Terms.

Returns, changes, or cancellations are allowed within 14 days after the customer receives the order.

The refund will be made using the payment method used by the customer for the order.

Returns, changes, or cancellations will not be accepted if more than 14 days have passed since the customer received the order.

Returns, changes, or cancellations will be confirmed only after the customer receives written approval from the website.

If the return, change, or cancellation is due to the customer’s change of mind (not due to a defect or mismatch) and is approved by the website, the following will apply:

The customer must return the product in its original condition, without damage or defect;
The product must be returned with the transaction invoice or proof of transaction;
The costs related to returning the order will be borne by the customer;
Cancellation fees of 5% of the product price or a maximum of 100 NIS (whichever is lower) will apply.

If the return, change, or cancellation is due to a defect in the product, the customer will return the defective product to the website, which will arrange for a repair or replacement.

A product defined as defective by the customer will be checked by the website. If the product is found to be in good condition after inspection, the customer will not receive a refund and may request the product be sent back to them, subject to an additional shipping fee.

The above is subject to the provisions of the Consumer Protection Law, 1981.

8. Website Liability: The information displayed on the website does not constitute any guarantee of results or liability regarding the effectiveness of the products sold. The website will not be liable for any direct or indirect damage caused to a user due to reliance on information on the website or links to other websites or any other internal or external information sources, or use of products displayed on the site.

Product images on the website are for illustration purposes only. There may be differences in appearance, color, size, etc., between the product as displayed on the website and the product delivered to the customer. Typographical errors in product descriptions or prices do not bind the website.

Before using any product, read the instructions on the product packaging carefully (such as usage instructions, safety warnings, minimum age for use, etc.) and the responsibility lies with the customer. The website is not responsible for any damage caused by improper use of products.

Some products on the website may cause allergic reactions. Do not use a product if you are allergic to it or any of its ingredients. In cases of undesirable allergic reactions, cease using the product immediately and consult a doctor.

The products on the website are not medications or substitutes for medications. It is recommended to consult a professional, such as a doctor, before using the relevant products. The

The use of products sold on the website is done at the sole responsibility of the customer, and they will have no claims against the website, its managers, employees, or anyone on its behalf. They will not be responsible, directly or indirectly, for any damage, including bodily harm, property damage, or any other loss resulting from the use of the products, even if the website has warned, recommended, or advised on a certain matter. In no event shall the website replace or bear responsibility for the customer. The customer is responsible for all risks and obligations regarding any damage or injury to themselves or to third parties arising from the use of the products.

The website will not be responsible for any purchase made using a credit card without the owner’s consent, purchases made by a minor and/or someone under legal guardianship, fraudulent purchases, negligence, or any damage of any kind resulting from making an order on the website.

The information and content displayed on the website are provided for educational and enrichment purposes only. Any action taken based on this information will be done at the user’s responsibility. The information and content displayed on the website should not be considered as a guarantee of any outcome. Any action taken based on the information, content, and recommendations on the website is solely the responsibility of the person performing the action.

The information and content on the website are not a substitute for medical, professional advice, or recommendations where required and should not be interpreted as treatment or advice from qualified professionals such as doctors or experts.

The website will not be liable for any damage (direct or indirect), loss, inconvenience, or expenses incurred by users or any third parties as a result of the use or reliance on any content, information, data, images, videos, audio, advertisements, products, services, etc., displayed on the website. Any reliance on such content is done at the sole discretion and responsibility of the user.

The content on the website is provided “AS-IS”. It cannot be adapted to the needs of each individual. There will be no claim, lawsuit, or demand against the website regarding the properties of the content, their capabilities, limitations, and/or suitability for specific needs.

The website, in its entirety, including all the information displayed on it, is offered to the public as-is, and will be accurate and correct as much as possible. However, it is possible that the information is incomplete or contains technical or other errors.

The use of the website is entirely the responsibility of each user. Any decision made regarding content published on the site is their full responsibility. The website does not guarantee that third-party content and services, including content providers and service providers published on the site, will be complete, accurate, legal, or meet the expectations and requirements of any user. The website will not be responsible for any consequences resulting from the use or reliance on them.

9. Authorization for Mailings, Publications, and Advertisements: A user who leaves their details on the website and is added to the website’s mailing list authorizes the use of their details for receiving marketing information, updates, and advertisements sent by the website from time to time.

The following rules regarding mailing apply to a user who has left their details.

Details should not be left for another person without their consent and/or without their presence at the screen while leaving the details and after explaining all terms of the terms and conditions.

When leaving the details, the user will be required to provide personal details such as first name, last name, and an active email address. Incomplete or incorrect details may prevent the use of the service and hinder contacting the user if needed. If details change, they should be updated on the website.

It is clarified that there is no legal obligation to provide details on the website; however, without providing them, it will not be possible to receive marketing content and updates from the site.

The website will not use the details provided except according to the website’s privacy policy, which is an integral part of the terms and conditions.

Leaving details on the website and agreeing to receive marketing content includes, among other things, receiving marketing content, information about promotions, updates, and discounts offered to registered users.

Consent to mailing (receiving marketing content) constitutes the user’s agreement to receive advertising material under the Communications Law (Telecommunications and Broadcasting) (Amendment No. 40) 2008 (“The Communications Law”).

It is clarified that the user can remove themselves from the mailing list at any time by clicking “Remove from Mailing List” at the bottom of each mailing or by contacting the website via email. Until the user removes themselves from the mailing list, the website may, subject to the Communications Law, send direct mail to the user.

The information in the mailing does not constitute a guarantee of any result and/or responsibility for the service offered in it.

The mailing, including all information appearing in it, is offered as-is, and will be accurate and correct as much as possible. However, it is possible that the information is incomplete or contains technical or other errors.

10. Use of the Website: The use of the website is allowed for private and personal purposes only. It is not allowed to copy, use, or enable others to use the contents from the site, including on other websites, electronic publications, printed publications, and so on, for any purpose, whether commercial or non-commercial, except for personal use, unless expressly agreed in writing for any commercial activity and subject to the terms of the agreement and/or terms of use for commercial users.

It is prohibited to operate or allow the operation of any computer application or any other means, including Crawlers, Robots, etc., for the purpose of searching, scanning, copying, or automatically retrieving content from the website. This includes creating or using such tools to create collections, compilations, or databases containing content from the website.

It is prohibited to display content from the website in any way that alters its design or removes content, especially advertisements and commercial content.

It is prohibited to link to the website from any site containing pornography, content promoting racism, illegal activities, or any content violating the law.

The website may require the removal of any deep link according to its sole discretion, and in such case, there will be no claim, demand, or lawsuit against the website in this regard.

The website will not be responsible for any damage caused by linking to content from the website or displaying or publishing content in any other way. The full responsibility for any link, display, or publication of the content is on the person performing the link.

The user must indemnify the website for any damage, loss, profit loss, payment, or expense incurred by the website or anyone on its behalf due to the violation of these terms. In addition, the user must indemnify the website for any claim, lawsuit, or demand made against them by any third party as a result of content provided by the user for publication on the site or links they created to the website.

11. Changes to the Website, Malfunctions, and Service Interruptions: Without limiting the above, the website may, from time to time, change the structure, appearance, or design of the website, the scope and availability of the services on the website, and may charge for such services or content as per its decision. The website may also change any other aspect related to the website without prior notice.

These changes may be made due to the dynamic nature of the internet and technological changes. Such changes may involve malfunctions or initial inconveniences. The website will not be liable for any claims, lawsuits, or demands arising from such changes or the malfunctions resulting from them.

Without limiting the above, the website may, at any time, stop providing the services, in whole or in part, at its sole discretion. The website will publish a notice about the discontinuation of services in advance. Once the services are discontinued, the website may keep the content for a reasonable period and then may delete it without retaining a backup or providing further notice.

The website does not guarantee that its services will not be interrupted, provided as expected, without errors, will remain secure, and will not be vulnerable to unauthorized access, damage, malfunctions, or failures.

12. Intellectual Property: All copyrights and intellectual property rights are owned by the website, or by a third party that has authorized the website to use the content legally, including the website’s business partners.

It is prohibited to copy, distribute, publicly display, perform publicly, transmit to the public, modify, adapt, create derivative works, sell, or rent any part of the above, whether directly or indirectly, without obtaining prior written consent from the website or the other rights holders, as appropriate, and subject to the terms of the consent (if provided). This provision also applies to any processing, editing, or translation made by the website of content provided by users.

If consent has been given, the user must not remove, delete, or distort any notice or mark regarding intellectual property rights, such as a copyright symbol (©) or trademark symbol (®), accompanying the content used.

Trademarks, photographs, images, content, and advertisements of the website’s business partners are the property of those advertisers. No use of them is allowed without the prior written consent of the advertiser.

13. Copyright and Intellectual Property Violation: We respect the copyright and intellectual property rights of others. If you believe that any information or content on the website infringes your intellectual property rights, please contact us using the contact details at the bottom of these terms.

14. Jurisdiction: These terms and conditions are governed solely by the laws of the State of Israel, and the rules of international private law will not apply.

The courts in the Tel Aviv – Jaffa district will have exclusive jurisdiction over any issue arising from or related to these terms and conditions.

15. Privacy Policy: The website respects the privacy of its customers and users and places great importance on protecting it.

In addition to the information you provide when registering and making a purchase on the website, the website collects certain information about your computer, which is used to visit and perform actions on the site. This information is collected automatically (including via the use of “Cookies”) and may include IP addresses, browser type, browsing times, site entry, browsing method, and tools used for browsing, details of your internet service provider, and the websites you came from. (The information provided during registration and purchase, and the information collected by the website as described in this paragraph, will be referred to together as “The Collected Information”).

The collected information will be used, among other things, to operate the website optimally, maintain high-quality service, and perform general statistics on website usage.

The website and/or its representatives may use the collected information for the following purposes:

To provide you with the requested information or additional information believed to be of interest to you, from time to time.
To tailor advertisements and commercial information according to your personal preferences.
To contact you by the website representatives regarding services provided by the website.
To conduct customer surveys and/or marketing research that the website conducts from time to time.

The website and/or its representatives will not disclose and/or sell the collected information to any third party, except for those providing the information to service the website and are committed to maintaining full confidentiality.

However, the website and/or its representatives may share the collected information with third parties (except for sensitive information, such as credit card details or identification numbers) in any of the following cases:

If required by law, court order, or any other legal requirement.
If required in connection with the operation of the website.
If the website is transferred to another entity or merged with it.

You are entitled to review, update, and correct your personal information at any time by contacting the website’s customer service.

Contact Us:

The website is committed to complying with the law and respecting the privacy and reputation of its users and others. If you believe that content posted on the website harms you for any reason, please contact us using the details below, and we will make every effort to address your request as soon as possible. You can send such inquiries through the following means:

Address: Agripas 83, Jerusalem
Phone: 1-700-077-011
Email address: il.estercare@gmail.com